Talk to customers where they already are: WhatsApp
We connect the WhatsApp Business Platform to SAP Business One, Zoho or your custom ERP. Invoices, order updates and payment reminders go out automatically, and an AI chatbot answers customer questions 24×7, with a live agent one tap away.
- WhatsApp Business API
- Microsoft Teams
- Telegram
- Website live chat
WhatsApp messages your ERP sends by itself
Every message is triggered by an event in SAP B1 or your ERP, uses an approved WhatsApp template and is logged against the customer.
Invoices & statements
The invoice PDF goes to the customer the moment it's posted, and account statements go out on request or every month.
Order & delivery updates
Order confirmations, dispatch details with LR or tracking numbers, and delivery confirmations.
Payment reminders
Polite reminders before and after the due date, with a payment link, so collections improve without awkward calls.
Internal approvals
Approve purchase orders, discounts and credit limits from WhatsApp or Microsoft Teams with one tap.
Owner's daily summary
Yesterday's sales, collections, cash and exceptions delivered on WhatsApp every morning.
Marketing broadcasts
Opt-in campaigns, new-product alerts and festival offers to segmented customer lists, sent within WhatsApp's rules.
AI chatbot first, human agent when it matters
Our chatbots answer the repetitive questions instantly from live data: order status, prices, stock, invoice copies and service-call updates. Anything complex goes to your team in a shared inbox with the full conversation.
- Shared team inbox for WhatsApp, web chat and Telegram
- Hand-over from bot to person with conversation history
- Business hours, auto-replies and routing by department
- Every conversation saved as an activity in SAP B1 or your CRM
- Support in English and local languages
How the integration works
- WhatsApp Business Platform
Official Meta Cloud API via your verified business number
- TopNotch connector + AI
Templates, chatbot logic, inbox, opt-ins and logs
- Your ERP
SAP B1 Service Layer, Zoho API or custom ERP API
WhatsApp integration questions
Do we need the WhatsApp Business API, or is the WhatsApp Business app enough?
For automated messages from an ERP, chatbots and multi-user inboxes you need the WhatsApp Business Platform (API). We handle the set-up: Meta business verification, phone number registration and message template approval.
What does WhatsApp messaging cost?
Meta charges per conversation or message, depending on the category (utility, marketing, authentication or service) and the customer's country. Utility messages like invoices and order updates are among the cheapest. We'll estimate monthly costs from your volumes.
Can WhatsApp work with SAP Business One?
Yes. Our connector listens for events in SAP B1, such as a posted invoice, a delivery or an overdue balance, and sends the right template with the document PDF. Incoming questions are answered from live SAP data through the Service Layer.
Do you also integrate Microsoft Teams and Telegram?
Yes. Teams is popular for internal approvals and alerts, and Telegram for field teams and some markets. The same connector can serve all channels.
Bring your challenges to us. Let's solve them together.
Free consultation. A senior consultant replies within one working day.